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EMERGENCY SYSTEM UPGRADE NOTICE
Our emergency system upgrades have been rescheduled for Wednesday, November 5th from 8PM to Midnight PST.
Any broadcasts scheduled for delivery during this time window will be delayed until the completion of the upgrades.
IMPROVED IMPORT PROCESS
To better serve our clients, Thursday, November 13, CoolerEmail will launch a new email list import process that will supersede all existing list import methods. These changes have been designed to
strengthen the system and further protect our clients' email broadcasts. The new import process requires that all imported contacts have a confirmed opt-in record in the imported data file as its own column. Contacts that are imported
without a confirmed opt-in record will be assumed to be unconfirmed and will require confirmation. However, should a client be unable to include opt-in records with an import due to technical constraints (i.e., they reside in another
system without direct access, or are written or verbal), a detailed description of where and how the contacts were acquired will suffice. In such cases, a Cooler team member may review the detailed contact acquisition information for
approval.
While CoolerEmail has always kept opt-in record information in the Notes field, we will now provide a preview of imported data and allow mapping of columns to specific CRM (customer relationship management) fields, including the new Opt-In
Record field. Users will also be able to validate email addresses to ensure that all the domains in their contact list are mailable.
As always, we appreciate your understanding.
Sincerely,
The CartoonEmailer Team.
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